Privacy Policy

TrustDemand is a trade name (DBA) operated by KWG Enterprises LLC. References to "TrustDemand," "we," "us," or "our" in this policy refer to KWG Enterprises LLC doing business as TrustDemand.

This Privacy Policy describes how TrustDemand collects, uses, and protects information you provide when you use our website or services.

Information we collect

We collect information you voluntarily submit through forms on our site, including your name, firm name, role, email address, phone number, firm revenue range, marketing spend range, and other practice details. We also collect basic technical information automatically, including IP address, browser type, device information, and pages visited, via standard analytics tools.

How we use information

We use the information you submit to prepare a targeted audit of your firm, to communicate with you about your inquiry, to deliver requested resources such as our pipeline-leaks brief, and to operate and improve our services. We use technical information to understand how visitors find and use the site.

Who we share it with

We do not sell your data to anyone. We share information only with sub-processors that help us operate the business — for example, Google Workspace (email and document storage), GoHighLevel (CRM, calendar, and SMS delivery), and analytics providers. Each sub-processor is bound by its own privacy and security obligations. Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.

Data security

We take the security of your information seriously and use commercially reasonable administrative, technical, and physical safeguards to protect it, including:

• Encryption in transit using TLS/HTTPS for all form submissions and data exchanged with our website and sub-processors.
• Encryption at rest within our sub-processor systems (Google Workspace, GoHighLevel, and our analytics provider), each of which maintains SOC 2 or equivalent security programs.
• Access controls that limit access to your information to authorized personnel who need it to deliver our services, protected by strong passwords and multi-factor authentication.
• Principle of least privilege for sub-processors and internal team members, with access reviewed periodically.
• Secure credential storage — we never store API keys, passwords, or sensitive credentials in source code or in client-accessible locations.
• Monitoring and prompt response to suspected unauthorized access. In the event of a data breach affecting your personal information, we will notify you and any applicable regulators as required by law.

No method of transmission or storage is 100% secure, but we work to protect your information using current industry-standard practices.

SMS / text messaging

If you provide your mobile phone number and check the SMS consent box on our audit form, you opt in to receive SMS messages from TrustDemand related to your inquiry. Messages may include appointment confirmations, reminders, scheduling changes, and follow-up communication regarding your audit and engagement.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of further SMS messages. Reply HELP for assistance, or email keegan@trustdemand.com. Consent to receive SMS is not a condition of purchasing any goods or services.

We do not share mobile phone numbers or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the messaging sub-processor (GoHighLevel) strictly to deliver the messages you have consented to receive.

Data retention

We retain information you submit for as long as you are an active client or active prospect, and for three years afterward. After that period, we delete or anonymize the data unless we are required to keep it for legal or accounting purposes.

Your rights

You may request access to the personal information we hold about you, request corrections, or request deletion. Residents of jurisdictions with applicable privacy laws (including the GDPR and CCPA) may have additional rights, including the right to object to processing or to data portability. To exercise any of these rights, email keegan@trustdemand.com.

Cookies and tracking

We use basic analytics cookies to understand site traffic. We do not run behavioral retargeting advertising without your consent. You can disable cookies in your browser settings; some features of the site may not work as expected.

Contact

For any privacy-related question or request, email keegan@trustdemand.com.

Updates to this policy

We may update this policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.